Services listed for you

Service process

1. Upon arrival at the airport, proceed to the immigration area.
2. Go to the dedicated marhaba Fast Track lane.
3. Present your voucher to the staff for priority access.
4. Pass through immigration without queues and continue to baggage claim. 

Service process

1.  A marhaba representative meets you at your arrival gate.
2.  You are escorted through the airport and assisted with all formalities.
3.  You are fast-tracked through the Fast Track lane to your departure area.
4.  You are guided to your next boarding gate.

Process:

1. Upon arrival at the immigration hall, proceed to the marhaba Fast Track lane.
2.  Present your voucher to the staff for access.
3. Pass through immigration quickly and without queues.
   
   marhaba staff escort is not included.

How the service works

• The ALLWAYS assistant meets you at the aircraft exit or shuttle bus zone.
• You pass passport control through the Fast Track lane.
• The assistant accompanies you to the baggage carousel and helps with luggage.
• You are escorted to your transport, driver, or greeter.

How the service works

• The assistant meets you at the ALLWAYS Fast Track entrance.

• You pass the first security check through the fast lane.

• Luggage is carried to the check-in counter by a porter.

• Check-in is completed with the support of the assistant.

• Passport control and final security checks are completed through the ALLWAYS Fast Track line.

• You relax in the Plaza Premium Lounge until your flight.

• The ALLWAYS assistant escorts you to your gate.

How the Service Works

1. Arrival Meet: Your ALLWAYS assistant greets you at the aircraft door or transfer bus.
2. Fast Track Clearance: Passengers pass through passport and security checks via dedicated Fast Track lines.
3. Transfer Between Zones: The assistant escorts you between terminals or flight types.
4. Lounge Access: If the layover allows, you can relax at Plaza Premium Lounge.
5. Escort to Next Gate: The assistant escorts you directly to the departure gate of your next flight.

• Upon arrival, proceed to the Elite Meeting Point desk, located before the passport control area.
• Present your booking QR code to the staff to confirm your service.
• You pass through passport control on your own.
• After that, an airport representative will meet you and escort you to the baggage claim area.
• A porter will wait with you for your luggage and carefully place it on a trolley.
• He will then escort you to the exit and take full care of your baggage.

• Arrive at the terminal entrance via transfer or taxi.
• Meet the service representative at the Elite Meeting Point desk.
• Enter the terminal through the priority Fast Track entrance with the representative – no queues, no stress.
• Fast check-in at dedicated Fast Check-in counters.
• Pass through a separate passport control.
• Proceed to the Elite Lounge to relax, enjoy drinks, snacks, and a peaceful atmosphere (up to 2 hours).

Service process

1.  Upon arrival at the airport, proceed to the immigration area.
2. Go to the dedicated marhaba Fast Track lane and present your voucher.
3. Pass through immigration without waiting and continue to the baggage claim area.
4. A service representative will escort you to the meeting point in the arrivals area (up to 3 guests).
5. A porter will assist you at the baggage carousel and provide a trolley if needed.

Bosphorus Lounge — International Departures, Gate 205
Included services:

✔ Calm atmosphere — no queues or noise

✔ Unlimited snacks and beverages

✔ Free WiFi

✔ Comfortable seating areas overlooking the apron

✔ Open 24/7

✔ Dedicated workspaces

✔ Prayer room

✔ Charging stations for all devices

Marmara Lounge — International Departures, Gate 204
Included services:

✔ Quiet and peaceful area

✔ Unlimited snacks and beverages

✔ Free WiFi

✔ Relaxation zones with apron views

✔ Open 24/7

✔ Comfortable workspaces

✔ Children’s play area

✔ Outdoor terrace

✔ Charging stations

Process

1. Greeting at marhaba drop-off (Entrance 2).
2.  Porter assists with luggage.
3. Assistance through check-in & Fast Track.
4.  Buggy transfer if available.
5.  Escort to the boarding gate.

Included

✔ Quiet and comfortable atmosphere — away from crowds and noise
✔ Unlimited drinks and snacks
✔ Free high-speed WiFi
✔ Seating areas with apron/runway view
✔ 24/7 access
✔ Workspaces for laptops
✔ Children’s play area
✔ Outdoor terrace
✔ Charging stations for devices

Service Process:
1️⃣ marhaba representative meets you at the aircraft gate with a name board.
2️⃣ Personalised escort through all transit formalities, including Fast Track.
3️⃣ Escort to your next boarding gate.
4️⃣ Buggy car transfer available upon request.

• Personal greeting at the aircraft exit.
• VIP transfer to the terminal without waiting.
• Luggage assistance from the porter — bags are handled with care.
• Individual passport control.
• Private customs clearance in a separate area.
• Complimentary Wi-Fi for work and relaxation.
• Hot and cold dishes, alcoholic and non-alcoholic beverages.
• Comfortable mother and child room.
• Exclusive Duty Free for Premium Lounge guests.
• Convenient charging stations for all your devices.

Service Process

1. You will be met by a marhaba representative at the aircraft exit.
2.  Pass through immigration without waiting and continue to the baggage claim area.
3. The representative will escort you to the meeting point in the arrivals area.
4. The porter will assist with your baggage all the way to the meeting point.

Service Process

1. Greeting at the marhaba drop-off zone (Entrance 2)
2.  Multiple porters assist with luggage to the check-in counter
3.  Escort through check-in and Fast Track
4.  Buggy transfer if available
5.  Lounge access
6. Escort to your gate

What’s included

1. Fast-track passport control for international arrivals
2. Priority lane with no queues
3. Significant time savings
4. Comfortable and stress-free arrival process
5. Ideal for families with children, elderly passengers and those who value their time

What’s Included

1. Fast-track passport control for international departures
2. No queues — priority access
3. Significant time saving
4. Comfortable and stress-free departure

• Personalized greeting at the terminal entrance
• Luggage assistance from the porter
• Individual passport control
• Private customs clearance
• Hot and cold dishes, alcoholic and non-alcoholic beverages*
• Complimentary Wi-Fi
• Mother and child room
• Children’s play area
• Television broadcasts
• Exclusive Duty Free for guests only
• Charging stations for electronic devices
• Smoking area
• Flight information monitors
• VIP transfer from the terminal to the aircraft

Service Process:

1. A marhaba representative meets you at the aircraft door with your name-board.
2. You are escorted through all formalities and immigration via Fast Track.
3. A porter collects your luggage and transfers it to the car.
4. If your flight arrives at Terminals 1 or 3, you can relax in the Chauffeur Lounge and enjoy complimentary refreshments while your porter collects your luggage from the carousel.
5. You are then met by a driver and transferred by car to your hotel or any other city location.

Service Process

1. Meeting at marhaba kerbside, Entrance 2.
2. Assistant collects and hands over luggage to the porter.
3. Escort to check-in (or dedicated counter at T3).
4. Fast-track through security and immigration.
5. Buggy transfer if available.
6. Relax in the lounge or VIP area.
7. Escort to the boarding gate and until boarding.

• Greeting & Assistance
• Fast Check-in Service
• Fast Track Access
• Premium Lounge Areas (Lounge Hall)
• Buggy Car Services

• PREMIUM LOUNGE AREAS (LOUNGE HALL):
• Lounge International is the perfect space for relaxation and work in the international terminal, where your comfort comes first.
• Here you will find everything for a pleasant stay:
• Open buffet with delicious meals and treats.
• Free massage on Tuesdays, Wednesdays, Fridays, Saturdays, and Sundays from 08:00 to 17:00.
• Capacity of up to 650 guests.
• Terrace with airport view.
• Wi-Fi throughout the lounge.
• Comfortable bar area.
• Children’s play areas for families.
• Conference rooms and business zone for meetings and work.
• Spacious prayer rooms.
• Private working offices.
• Entertainment, including a billiard table.
• Duty Free (Unifree) shop.
• Luggage storage services.
• Clean and modern restrooms.
• Refreshing shower facilities.
• Napzone – sleeping and relaxation area.
• Professional massage room for stress relief.
• Lounge International combines comfort, premium service, and functionality for the perfect pre-flight experience.

Meet & Greet Transfer – Istanbul Airport (IST)

A special service for transit passengers at Istanbul Airport. Meet & Greet Transfer combines both arrival and departure assistance, offering premium comfort at a better price.

With personal assistants, fast-track access, and premium lounge areas, your transfer will be smooth, easy, and enjoyable.

• Personalized welcome at the aircraft door with a name sign.
• Fast baggage and hand luggage screening
• (baggage handling by staff is not included).
• Quick check-in procedures.
• Priority passport control without waiting in line.
• Assistance to the airport exit and meeting with your transfer vehicle.

• Welcome at the CIP counter at airport entrance.

• Fast baggage and hand luggage screening
  (baggage handling by staff is not included).

• Quick check-in.

• Access to lounge and rest areas.

• Flight information screens.

• Children’s area: playground, feeding and changing rooms.

• Designated smoking area.

• Electronic device charging stations.

• Service completion – assistance to boarding gate.

• Personal welcome at the aircraft door with a name sign.
• Priority processing of all formalities (Fast Track).
• Assistance with check-in, security, and customs procedures.
• Baggage handling service.
• If needed — porter services (with prior booking).
• Escort to your transfer vehicle.

• Personal welcome with name sign at the airport entrance.

• Assistance with baggage and, if needed, porter services (with prior booking).

• Support during check-in, security, and customs procedures.

• Priority processing of all formalities (Fast Track).

• Access to Primeclass lounge for a comfortable wait.

• Escort to the boarding gate.