Services listed for you

How the service works

• The ALLWAYS assistant meets you at the aircraft exit or shuttle bus zone.
• You pass passport control through the Fast Track lane.
• The assistant accompanies you to the baggage carousel and helps with luggage.
• You are escorted to your transport, driver, or greeter.

Service Process:

• Meet & greet with a personal assistant at the airport entrance with a name sign
• Assistance with luggage and check-in
• Fast-track processing through all formalities
• Relaxation in the VIP lounge
• Escort to the boarding gate and boarding assistance

How the service works

• The assistant meets you at the ALLWAYS Fast Track entrance.

• You pass the first security check through the fast lane.

• Luggage is carried to the check-in counter by a porter.

• Check-in is completed with the support of the assistant.

• Passport control and final security checks are completed through the ALLWAYS Fast Track line.

• You relax in the Plaza Premium Lounge until your flight.

• The ALLWAYS assistant escorts you to your gate.

How the Service Works

1. Arrival Meet: Your ALLWAYS assistant greets you at the aircraft door or transfer bus.
2. Fast Track Clearance: Passengers pass through passport and security checks via dedicated Fast Track lines.
3. Transfer Between Zones: The assistant escorts you between terminals or flight types.
4. Lounge Access: If the layover allows, you can relax at Plaza Premium Lounge.
5. Escort to Next Gate: The assistant escorts you directly to the departure gate of your next flight.

• Upon arrival, proceed to the Elite Meeting Point desk, located before the passport control area.
• Present your booking QR code to the staff to confirm your service.
• You pass through passport control on your own.
• After that, an airport representative will meet you and escort you to the baggage claim area.
• A porter will wait with you for your luggage and carefully place it on a trolley.
• He will then escort you to the exit and take full care of your baggage.

• Arrive at the terminal entrance via transfer or taxi.
• Meet the service representative at the Elite Meeting Point desk.
• Enter the terminal through the priority Fast Track entrance with the representative – no queues, no stress.
• Fast check-in at dedicated Fast Check-in counters.
• Pass through a separate passport control.
• Proceed to the Elite Lounge to relax, enjoy drinks, snacks, and a peaceful atmosphere (up to 2 hours).

Service Process:

• Meet with a personal assistant at the aircraft exit
• Fast-track through passport control
• Assistance with baggage claim
• Customs clearance
• Escort to the airport exit and handover to the driver

Bosphorus Lounge — International Departures, Gate 205
Included services:

✔ Calm atmosphere — no queues or noise

✔ Unlimited snacks and beverages

✔ Free WiFi

✔ Comfortable seating areas overlooking the apron

✔ Open 24/7

✔ Dedicated workspaces

✔ Prayer room

✔ Charging stations for all devices

Marmara Lounge — International Departures, Gate 204
Included services:

✔ Quiet and peaceful area

✔ Unlimited snacks and beverages

✔ Free WiFi

✔ Relaxation zones with apron views

✔ Open 24/7

✔ Comfortable workspaces

✔ Children’s play area

✔ Outdoor terrace

✔ Charging stations

Included

✔ Quiet and comfortable atmosphere — away from crowds and noise
✔ Unlimited drinks and snacks
✔ Free high-speed WiFi
✔ Seating areas with apron/runway view
✔ 24/7 access
✔ Workspaces for laptops
✔ Children’s play area
✔ Outdoor terrace
✔ Charging stations for devices

• Personal greeting at the aircraft exit.
• VIP transfer to the terminal without waiting.
• Luggage assistance from the porter — bags are handled with care.
• Individual passport control.
• Private customs clearance in a separate area.
• Complimentary Wi-Fi for work and relaxation.
• Hot and cold dishes, alcoholic and non-alcoholic beverages.
• Comfortable mother and child room.
• Exclusive Duty Free for Premium Lounge guests.
• Convenient charging stations for all your devices.

What’s included

1. Fast-track passport control for international arrivals
2. Priority lane with no queues
3. Significant time savings
4. Comfortable and stress-free arrival process
5. Ideal for families with children, elderly passengers and those who value their time

What’s Included

1. Fast-track passport control for international departures
2. No queues — priority access
3. Significant time saving
4. Comfortable and stress-free departure

• Personalized greeting at the terminal entrance
• Luggage assistance from the porter
• Individual passport control
• Private customs clearance
• Hot and cold dishes, alcoholic and non-alcoholic beverages*
• Complimentary Wi-Fi
• Mother and child room
• Children’s play area
• Television broadcasts
• Exclusive Duty Free for guests only
• Charging stations for electronic devices
• Smoking area
• Flight information monitors
• VIP transfer from the terminal to the aircraft

• The transfer takes you directly to the terminal entrance.
• Before entering the terminal, you are met by a service representative at the Elite Meeting Point.
• Together with the representative, you enter the terminal through a privileged access point, avoiding queues and unnecessary hustle.
• Flight check-in is completed at dedicated Fast Check-in counters, faster than in the general area.
• Passport control is passed through a separate priority lane.
• After that, you are escorted to the Elite Lounge, where you can relax before departure and enjoy drinks, snacks, and a calm atmosphere (up to 2 hours).

Service Process

• After landing, please proceed to the Elite Meeting Point desk located before passport control and present your booking QR code.
• The QR code is sent the evening before the service.
• You will pass passport control through the Fast Track priority lane.
• A service representative will then escort you to the baggage claim area, where a porter will assist with collecting and handling your luggage.
• Afterwards you will be escorted to the terminal exit, where your driver will be waiting with a name sign.

• Greeting & Assistance
• Fast Check-in Service
• Fast Track Access
• Premium Lounge Areas (Lounge Hall)
• Buggy Car Services

• PREMIUM LOUNGE AREAS (LOUNGE HALL):
• Lounge International is the perfect space for relaxation and work in the international terminal, where your comfort comes first.
• Here you will find everything for a pleasant stay:
• Open buffet with delicious meals and treats.
• Free massage on Tuesdays, Wednesdays, Fridays, Saturdays, and Sundays from 08:00 to 17:00.
• Capacity of up to 650 guests.
• Terrace with airport view.
• Wi-Fi throughout the lounge.
• Comfortable bar area.
• Children’s play areas for families.
• Conference rooms and business zone for meetings and work.
• Spacious prayer rooms.
• Private working offices.
• Entertainment, including a billiard table.
• Duty Free (Unifree) shop.
• Luggage storage services.
• Clean and modern restrooms.
• Refreshing shower facilities.
• Napzone – sleeping and relaxation area.
• Professional massage room for stress relief.
• Lounge International combines comfort, premium service, and functionality for the perfect pre-flight experience.

Meet & Greet Transfer – Istanbul Airport (IST)

A special service for transit passengers at Istanbul Airport. Meet & Greet Transfer combines both arrival and departure assistance, offering premium comfort at a better price.

With personal assistants, fast-track access, and premium lounge areas, your transfer will be smooth, easy, and enjoyable.

• Personalized welcome at the aircraft door with a name sign.
• Fast baggage and hand luggage screening
• (baggage handling by staff is not included).
• Quick check-in procedures.
• Priority passport control without waiting in line.
• Assistance to the airport exit and meeting with your transfer vehicle.

• Welcome at the CIP counter at airport entrance.

• Fast baggage and hand luggage screening
  (baggage handling by staff is not included).

• Quick check-in.

• Access to lounge and rest areas.

• Flight information screens.

• Children’s area: playground, feeding and changing rooms.

• Designated smoking area.

• Electronic device charging stations.

• Service completion – assistance to boarding gate.

• Personal welcome at the aircraft door with a name sign.
• Priority processing of all formalities (Fast Track).
• Assistance with check-in, security, and customs procedures.
• Baggage handling service.
• If needed — porter services (with prior booking).
• Escort to your transfer vehicle.

• Personal welcome with name sign at the airport entrance.

• Assistance with baggage and, if needed, porter services (with prior booking).

• Support during check-in, security, and customs procedures.

• Priority processing of all formalities (Fast Track).

• Access to Primeclass lounge for a comfortable wait.

• Escort to the boarding gate.